Refund policy
Return & Refund Policy – Rooted
Last Updated: [Insert Date]
At Rooted, our products are manufactured, stored, and distributed under strict quality control standards. To protect product integrity, safety, and hygiene, all purchases made through Rooted are subject to a strict final sale policy.
By purchasing from Rooted, you confirm that you have read, understood, and agreed to this Return & Refund Policy in full.
Final Sale Policy
All products sold by Rooted are final sale items.
Rooted does not accept returns, exchanges, or product send-backs once an order has been delivered and received by the customer.
This policy exists to maintain:
Product purity
Customer safety
Storage and handling standards
Quality assurance compliance
Customers are responsible for reviewing all order details carefully before completing checkout.
No Refund Policy
All sales are non-refundable.
Rooted does not provide refunds once an order has been:
Confirmed
Processed
Dispatched
Delivered
Refunds will not be issued for:
Change of mind
Incorrect product selection
Incorrect quantity selection
Personal preference or dissatisfaction
Failure to read product information prior to purchase
Damaged or Incorrect Item Claims
If you receive a product that is:
• Damaged during shipping, or
• Incorrect compared to your confirmed order
You must contact Rooted within 48 hours of confirmed delivery.
Claim submissions must include:
Valid order number
Clear photos of the product
Clear photos of the packaging
All claims are reviewed at Rooted’s sole discretion.
If approved, Rooted may offer a replacement product only.
Refunds will not be issued under any circumstances.
Customer Purchase Responsibility
By placing an order, customers accept full responsibility for:
Product selection
Quantity selection
Shipping address accuracy
Contact information accuracy
Rooted is not responsible for errors made by customers during checkout.
Order Processing & Cancellations
Orders begin processing shortly after payment confirmation.
Once an order has entered processing or dispatch, it cannot be modified or cancelled.
Limitation of Liability
Rooted shall not be held liable for:
Customer misuse of products
Incorrect product selection by the customer
Delivery delays caused by courier partners
Loss resulting from incorrect shipping information provided by the customer
Policy Enforcement
By completing a purchase, you acknowledge that:
You understand all products are final sale
You accept that no refunds will be issued
You agree to all terms outlined in this policy
Contact & Support
For order support or policy questions, please contact:
Support Email:
rootedcapsules@gmail.com