Shipping policy
At Rooted, we pride ourselves on delivering every order with care, quality, and professionalism. All orders within South Africa are shipped exclusively through The Courier Guy to ensure secure, reliable, and timely delivery.
By placing an order with Rooted, you agree to the shipping terms outlined in this policy.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Processing occurs Monday to Friday, excluding public holidays.
During high-demand periods, promotions, or product launches, processing times may be slightly extended.
Once your order has been processed and dispatched via The Courier Guy, you will receive shipping confirmation and tracking details via email.
Estimated Delivery Timeframes
Delivery times within South Africa are estimated as follows:
Major cities (Johannesburg, Cape Town, Pretoria, Durban, etc.): 2–5 business days
Regional or remote areas: 3–7 business days
Please note that these are estimates only and may vary due to courier operations, weather conditions, or unforeseen delays.
Shipping Costs
Shipping is charged at a standard flat rate per order, which will be shown at checkout before payment is completed.
Shipping Address Responsibility
Customers are fully responsible for providing:
A complete and accurate shipping address
Correct contact information
Rooted cannot be held liable for delivery failures, delays, or misrouted parcels resulting from incorrect information provided by the customer.
If a parcel is returned due to incorrect address details, additional reshipping fees may apply.
Courier & Delivery Responsibility
Rooted uses The Courier Guy for all deliveries within South Africa.
Once an order has been handed over to the courier:
Rooted is not responsible for delivery delays caused by courier operations or external factors
Rooted is not responsible for parcels lost or stolen after delivery to the provided address
Rooted is not responsible for damages during transit, unless reported within 48 hours of delivery
Damaged Parcels During Transit
If your parcel arrives damaged, you must contact Rooted within 48 hours of confirmed delivery and provide:
Your order number
Clear photos of the product
Clear photos of the packaging
All claims will be reviewed on a case-by-case basis.
If approved, a replacement product may be offered.
Refunds will not be issued under any circumstances.
Order Cancellations
Orders cannot be modified or cancelled once processing has begun or the order has been dispatched via The Courier Guy.
Customer Responsibility
By placing an order, customers acknowledge full responsibility for:
Product selection
Quantity selection
Accurate delivery address and contact information
Rooted cannot be held liable for errors made during checkout.
Contact & Shipping Support
For any shipping-related questions or concerns, please contact us at:
Support Email:
rootedcapsules@gmail.com